FAQ's

Perguntas frequentes

Delivery

How much does the delivery cost?


The cost of delivery for cakes is a flat rate of $20, it will come with a cold bag also. Please choose the delivery for cakes option at checkout. The cost of cookies and bites is a flat rate of $10. Please choose delivery for cookie and bites at checkout. If you have added for example: a cake and cookies to your bag, please select delivery for cakes at checkout. The cost is a flat rate of $20.




Can I choose when to have the cake delivered?


Yes of course, have 2 time slots avaliable daily. The delivery windows are 10:30am to 12:30pm 3pm to 5pm. We cannot however guarantee a specific time. If you wish to have it delivered at a specific time, there will be an additional charge of $10. Please drop us an email to confirm which time slot you wish to have it delivered after purchasing the cake online or leave us a note with the purchase.




Can I get free delivery?


Yes you can on orders over $100




What if I or the recipient are not home during the delivery time slot that I picked?


Redelivery can be arranged however the full cost of the delivery has to be paid again.




Are there additional charges for CBD areas?


Yes, there is an additional $5 for CBD areas. We will contact you directly after you have placed the order to confirm the additional charges if the delivery location is within the CBD area.





Order

How far in advance do I need to place an order?


3 days in advance If you do require a cake urgently, please contact us prior to ordering to inquire about what is available




I have certain dietary requirements, can you cater to them?


We will do the best we can to cater to your dietary requirments. Some of our cakes can be customised to make them gluten free, vegan and lactose free. We can even create something for anyone in your family who is diabetic so please drop us an email to see if it is possible for us to cater to them.




How do I place an order as a gift for someone?


Please key in your name, address, number in the billing info, then key in the recipient's name, address and number in the shipping info. This is to ensure we contact the right individual and not ruin the surprise when organising the delivery.





Products

How long can I keep the cake for?


The shelf lives of our cakes are 3 - 5 days from the time of delivery.




Do you have any serving instructions?


Yes, we reccomend that you serve the cake straight from the fridge.




How should I store the cake?


Please store the cake in the refridgerator at all times as our cakes contain diary products.





Payment

What different payment methods do you have?


We use PayNow. The number will appear upon checking out. If you do not have PayNow, we also take bank transfer, please contact us for the information.




I still have not received the email confirmation after I have placed the order


Sometimes the email goes into your junk mail so please do check there. Do drop us a text or email if you have any more questions.





qondapng.png

QONDA MODA PRAIA

CNPJ: 14.225.811/0001-03

RUA JOSÉ RODRIGUES PÓVOAS, 15 ,

CABO FRIO, RIO DE JANEIRO, BRASIL.

+55 (22) 2644-1522